Privacy Policy

TLH NavCare is owned and operated by Ruvos, LLC. This Privacy Policy explains how Ruvos, LLC ("Ruvos," "we," "us," or "our") collects, processes, uses, retains, and shares information through TLH NavCare.

TLH NavCare is a healthcare-navigation resource serving Florida's Capital Region. It helps people find healthcare providers, understand care options, and locate insurance and community resources. It is a navigation and directory tool — not a healthcare provider, not an emergency service, and not a HIPAA covered entity.

We collect as little information as the portal needs to work. There are no user accounts, no advertising cookies, and no third-party analytics or behavioral-tracking scripts. Use of the portal is also subject to the Terms of Use.

The portal processes three kinds of information: (a) answers and search terms you enter while using the site, which are processed to return results; (b) information you choose to submit through the Suggest a Correction form or by emailing us, which is kept so our team can respond; and (c) a small set of anonymous, first-party usage events described in section 5.

The Symptom Navigator asks for a symptom category, severity, age group, urgency preference, ZIP code, and insurance status. Your answers are sent to our server, used once to generate navigation guidance, and returned to you. They are not saved to a database, not written to our application logs, and not sent to any analytics or advertising service. The only usage record kept is an anonymous event noting that the navigator was used — it contains no symptom category, urgency level, ZIP code, insurance status, or any other answer you provide.

The Symptom Navigator provides navigation guidance only. It does not diagnose or treat any medical condition, and its suggestions are not medical advice. TLH NavCare is not an emergency service. If you are experiencing a medical emergency, call 911. For medical advice, contact a qualified healthcare professional.

If you submit a Suggest a Correction report, the information you provide — your name, email address, and message — is stored in our database so our team can review and respond, and a notification may be forwarded to our review team by email. If you email us directly, your message is kept in our email system so our team can respond.

Please do not include medical records, detailed diagnoses, Social Security numbers, insurance identification numbers, financial information, or other sensitive personal or health information in these forms. Anything you type is stored as submitted.

The portal records a small number of first-party usage events — for example, that a page was viewed, a search was performed, a directory filter was used, or an insurance-resource link was clicked. Each event contains the event type, the interface language, the page path, a short context label, and a random session token that your browser discards when the tab is closed.

These events do not include your name, email address, IP address, precise location, or a persistent device identifier, and labels are automatically screened on our server to strip anything resembling an email address, link, or long number before storage. Because no identifier links events to a person across visits, we cannot reasonably connect them to an individual. This information is never sold and is never used for targeted advertising.

Information is used only to operate and improve the portal: returning search and navigation results, responding to messages you send, reviewing suggested data corrections, understanding which parts of the site are used so we can improve them, and maintaining the security and reliability of the service.

We do not sell, rent, or trade any information collected through the portal. Information is shared only with the service providers listed in section 9 to the extent needed to operate the site, or if disclosure is required by law.

TLH NavCare does not use advertising cookies or behavioral tracking. The site may use strictly necessary browser storage for essential functions. Specifically, your browser's local storage — a small space your browser keeps on your own device, distinct from cookies because it is not automatically sent to any server — remembers your language preference (English or Spanish). A short-lived session token used for the anonymous usage events in section 5 is kept in session storage and is discarded when you close the tab.

A cookie-consent pop-up is not used because the site does not place nonessential tracking cookies. If nonessential analytics, advertising, embedded-media, or behavioral-tracking technologies were ever introduced, this policy and our consent approach would be reviewed before launch. You can clear local storage at any time through your browser settings.

The portal relies on a small number of third-party services. Where your browser loads a resource directly from a third party, that party receives your IP address as part of the normal web request:

• Hosting and infrastructure — Replit operates the servers the portal runs on; like most hosting providers it may keep standard access logs that include IP addresses (see replit.com/privacy).
• Map tiles — the interactive map loads tiles from OpenStreetMap servers (see osmfoundation.org/wiki/Privacy_Policy).
• Fonts — Google Fonts serves the typefaces used across the site; your browser requests font files from Google's servers (see policies.google.com/privacy).
• Healthcare professional data — searches query the federal NPI Registry (NPPES) through our server, so your IP address is not sent to the registry.
• Email delivery — correction-report notifications are delivered to our review team by email through Google's Gmail service (see policies.google.com/privacy).

Healthcare providers and external websites listed in the directory are independent. TLH NavCare does not control their privacy practices.

We keep information only as long as it is needed, and automated cleanup enforces the following periods:

• Symptom Navigator answers: not retained after your session.
• Contact messages (including emails): deleted within 24 months after the matter is resolved.
• Provider correction submissions: deleted within 24 months after the correction is reviewed or completed.
• Anonymous first-party usage events: retained for no longer than 24 months.
• Application logs: short-lived and rotated automatically; our hosting provider may retain standard access logs for a limited period under its own policy.
• Deleted information in backups: removed through the normal backup lifecycle after deletion from the live database.

The portal is served over HTTPS, form submissions are rate-limited and validated, and stored submissions are accessible only to the review team through an authenticated admin console. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

TLH NavCare is a general-audience resource intended for adults and caregivers. It is not directed to children, and we do not knowingly collect personal information from children. Because the portal has no accounts and stores personal information only when a visitor submits a form, the best protection is the same for all visitors: do not submit personal information beyond what a contact message needs. If you believe a child has submitted personal information, email us at TLHNavCare@ruvos.com and we will delete it.

The portal links to third-party websites — healthcare providers, healthcare.gov, community organizations, and mapping or directions services. Those sites have their own terms and privacy practices, and TLH NavCare is not responsible for their content and does not control their privacy practices. Contacting or visiting a healthcare provider listed in the directory creates a relationship between you and that provider, not with TLH NavCare.

You can ask a privacy question at any time by emailing TLHNavCare@ruvos.com. If you emailed us or submitted a correction report, you can ask us to show you, correct, or delete that submission — include enough detail (for example, the email address you used) for us to reasonably locate it. You can clear your saved language preference at any time through your browser's site-data or local-storage settings.

If our data practices materially change, this policy will be updated before the change takes effect, and the "Last updated" date at the top of this page will change. We encourage you to review this page occasionally.

TLH NavCare is owned and operated by Ruvos, LLC. For privacy questions or requests, email TLHNavCare@ruvos.com — it reaches the Ruvos team responsible for this portal.